PCs (read as mobile, laptop or desktop devices) are a critical component of IT infrastructure which have a very important role in employee experience and productivity. Historically, this has been the most neglected component though. IT ecosystem has always felt that backend infrastructure like datacenters, network, security and applications need more focus with most investment going there. The story is still the same, most of the time and effort still goes into strategic initiatives like digital transformations and PC refresh continues to be low priority.
Being CAPEX intensive has been one of the key reasons of PC Lifecycle Management being low priority. However, consumerized world where people change mobile devices every year, has put a lot of pressure on IT and their device partners like HP, Dell, Lenovo etc to find ways and means to move from CAPEX to OPEX models. Leasing has been used as an alternate, but has its own challenges. This is where PCaaS becomes important.
PC as a service (PCaaS) is a device lifecycle management model in which an organization pays a monthly subscription fee to lease endpoint hardware and management services from a vendor. It is not leasing.
Dell Technologies has launched a PC-as-a-Service (PCaaS) solution last week that will combine all of its client-devices, software along with deployment services that will include security and support in a per seat, per month price. According to Michael Dell “PC-as-a-Service provides the PC, software, and financing for a single predictable price. I want to make it clear that the PC remains core to our mission and strategy. It’s how work gets done. PC is a part of the distributed infrastructure for IoT, artificial intelligence and virtual reality” Read more here
PCaaS will have certain benefits like mid-term and end-term flexibility and the responsibility of device refresh would move from IT to the PCaaS provider, Dell in this case. I am PCaaS would become the norm within a year or so….